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Map of BOS Facilities

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Harris County Federal Credit Union

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Customer Service


As a company, our goal is to provide "Great Service for Great People." We do this by understanding your needs and providing high-quality service. If you need help after regular business hours, we can be reached at 713-755-2255, 24 hours a day, seven days a week, 365 days a year.

  • Harris County Customer Service Intranet Site for badge requests, access cards, and facility work requests. (**Link requires access to Harris County network**)


Contact Us

Building Operations Services (BOS)
1111 Fannin St., 8th Floor 
Houston, Texas 77002

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Welcome to Building Operations Services (BOS)  


Building Operations Services (BOS) is responsible for ensuring that all Harris County facilities perform to the level necessary to meet the day-to-day activity needs of the structure, equipment, and systems to ensure the safety of its occupants and visitors.


BOS's mission is to provide best-in-class operations and customer service to the people we serve and to ensure we succeed as good stewards of Harris County.


BOS's vision is to become a world-class support services organization known by our customers for setting the benchmark in excellence and continuous improvements.


 Live Our Values: Do what's right.

Think People First: Recognize that having great people is the ultimate competitive advantage. 

Have a Passion for Creating Customer Delight: Deliver optimal experience internally and externally. Understand the Business and Our Roles. Learn when to apply position expertise (i.e., subject matter experts) and industry knowledge.

Be Innovative: Think differently for better business results.

Drive for Extraordinary Results: Show personal desire, energy, and focus to succeed against high standards.



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Value-Based Framework

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Organization Chart 

Building Operations Services Key Initiatives


Communication: Provide timely, consistent, and meaningful communication in all directions.

Market Conditions: How are similar properties operating in the industry?

Customer Service/Employees: Develop and retain a highly skilled professional and motivated workforce, providing best-in-class customer service.

Information Systems: Utilize new or existing technology to provide accurate, accessible, transparent, and timely information.

Cost Management: Evaluate service contracts' scope of works, labor, and procurement process of consumables, and research a bulk buying program.

Planning: Produce proactive, integrated, and focused plans in all functional areas.

Standards/Service Level and Processes: Establish and implement best practices for Engineering Operations.

Life Cycle Planning/Predictive Maintenance/Reliability: Provide reliable engineering management services so customers experience zero interruptions.

Safety: Emphasize a safe work environment for our employees through education and training.

Sustainability: Become a leader in sustainability - Socially, Economically, and Environmentally


Building Operations Services  Overview


Building Operations Services (BOS) maintains approximately 150 facilities, including six certified by Leadership in Energy and Environmental Design (LEED). In Harris County, 9.8 million square feet of space are managed by Building Operations Services which includes county annexes, libraries, office buildings, jails, and courthouse facilities to name a few. These facilities are available to the public and county employees, some of which are open 24 hours a day.

Our Responsibilities Include the Following

» Developing & managing facility operating budget.

» Maintain all county-owned and leased space.

» Interior & exterior facility maintenance

» Facility access & fire control

» Mechanical, electrical, and plumbing system maintenance

» Parking assignments and maintenance

» Cleaning